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Trulia

Trulia Reviews

www.trulia.com
What is your customer experience with Trulia?

Trulia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Trulia has a 1.6 star rating from 69 reviews. 22% of users would likely recommend. Consumers report frequent scams, listing errors, and many request a refund; overall sentiment is mostly dissatisfied.

Key Takeaways for Future Customers

  • Read Trulia reviews and verify listings before payment.
  • Expect limited customer service responsiveness for refunds and profile issues.
  • Document communications if you suspect fraud or false advertising.

Negative Feedback / Risk Areas

  • Recurring customer complaints: scams, bogus listings, and unreturned application fees.
  • Poor customer service and slow or no refunds.
  • Incorrect property info and high price level complaints.

Positive Feedback

Some users note useful email updates, added neighborhood facts, and occasional fast issue resolution by support.

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Media from reviews

Trulia - Home listed is undervalued by you!
Trulia - Home listed is undervalued by you! - Image 2Trulia - Home listed is undervalued by you! - Image 3Trulia - Home listed is undervalued by you! - Image 4Trulia - 10 secondTrulia - Home price is reflecting as if it has been increased which is not accurateTrulia - Pictures not 256 4th Ave Santa Cruz Ca
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Show reviews that mention
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Anonymous
map-marker Beecher, Illinois

*** Is this available?

The man was a scammer wanted me to use Apple Pay or Zillow for this place Apple Pay said no so I came to you to report it.

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Anonymous
map-marker Myrtle Beach, South Carolina

I’m trying to relist the property and I can’t figure out how to do it

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Updated by user Mar 15, 2026

You try to get something answered and no one can help you and they don’t solve your problem

Original review Mar 13, 2026

Solve my problem!!! no one called me. You called the phone number and you cant get through to anybody you did not solve my problem.

User's recommendation: Don’t use Trulia

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Anonymous
map-marker Reno, Nevada

Rental

Nothing happen and was happy with your service.

With the cost of Rent go in up I have stopped looking.

Thanks ***

User's recommendation: Feel safe with this company. Out on the internet is scary.

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Heather D Jvn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Agent/landlord evicting and sabatoging

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AI Highlights
  • - Landlord allegedly discriminated and threatened eviction.
  • - Overcharged rent by $409 monthly.
  • - Shed leak damaged $12,000 of belongings; claim denied.

Nona Adams works for Rematch Integrity out of Issaquah, and also my landlord. Unfortunately, she has been nothing but a discriminatory bully, threatening to assault me, and I have not been able to enjoy my property except for the first month we moved in.

They ignore every phone call for anything to be fixed. They have hired an attorney to wrongfully evict me. I have done nothing wrong. I take that back; she said she was evicting me because we have wind chimes and because we smoke on the property.

My partner and I don't even smoke. We got a new place to move into, and she told the new landlord negative things about us, so we lost that home to rent. We found another home; she then wrote a formal complaint to Windermere stating bad things about us that are not true. The definition of character goes a long way.

I lost that home as well. She wants us out of her rental, but she is sabotaging us every step we take. She overcharged me every month $409 while having a contract with housing to charge me less. If we did not pay that amount of $26.50 a month, we would be kicked out.

We have a complaint with Fair Housing about discrimination because she stated she only wants her kind of people in her rentals. She is from Ukraine; we are Americans, so there you go, and we're not good enough. She said that we are poor for being on housing and can't afford things. She is more fortunate than we are.

We may be on housing, and I may have a little bit of a memory problem, but I can guarantee you I am not stupid. Now she has an attorney bullying us in the same manner. If you don't sign her contract, she will not work with us and will not give us cash for keys when she promised $10,300 to begin with and moving expenses. We told her from day one we cannot move; we cannot afford it.

She said she would pay for it; she just wants us out for no reason. I have always paid rent on time, never missed rent, and have no violations. She went to the extreme to have the Ukrainian neighbors in the duplex I'm in harass me to the point where my service dog will no longer do his job and work. I need help.

Where do I go to the law? She keeps sabotaging us. I don't know where to turn. She states to get out, but she won't let us go.

Her attorney will not respond to me; however, he also tells me not to respond or talk to his clients, the landlords. Then who do I turn to? I have questions, comments, complaints, but nobody answers my questions. I have deadlines, and now I'm stuck without an attorney facing an attorney that's in this type of practice.

This is not fair by any means. Then she says she's going to sell the unit with intent to sell and then move somebody in next door. How does that work? Lots of questions need answers.

Anyone know where to turn besides the avenue I'm already taking? Thank you. I also had a renters claim for the shed that kept leaking, and I asked them to fix it. They ignored me.

$12,000 worth of my belongings were ruined. My claim was denied because she lied and said the shed was not on the property. Clearly, it is; I have it in their own writing (email).

It is also listed on Zillow on her site for sale. This duplex that the shed is part of the deal, so lying to the insurance company—last I checked that was illegal and criminal.

Loss:
$30
Pros:
  • Finding rental is quick
Cons:
  • Cost are high

Preferred solution: Full refund

User's recommendation: If you are an American do not run from her she will bully you to the very end she violated my privacy by showing up 31 times in one year without any phone call or any notice that she's coming

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Mazzie Tgh

All info incorrect on 126 river st lake beonson

AI Highlights
  • - There are 3 bedrooms on 0.94 acres with a 2.5-car garage.
  • - River frontage on the south branch.
  • - Near Lake Bronson for swimming, fishing and camping.

3 bedroom .94 acre. 2 and Hal garage with extra workshop ihas river frontage on south branch of two rivers.

River frontage . Entry 30 by 10. Computer room . Laundry in large kitchen.close to lake bronson swimming and fishing and camping.

Quite residential neighborhood. Wildlife seen trough large picture window in dining room.

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Anonymous

1331 Nichols Avenue lorain ohio 44053 .saying I had already seen too many houses. Debbie only showed me 1 house on dayton avenue in lorain ohio. I refused it because

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AI Highlights
  • - I looked at 1 house on Dayton Ave, Lorain, Ohio; not 3.
  • - Safety concerns include basement stairs and a leaking pipe, and Kim refused.

Kim insists I had looked at too many houses and she couldn't show or rent me a house. She claims I saw 3.

I only looked at 1 on dayton avenue in lorain ohio. I refused on safety reasons. Basement stairs. Leaking water pipe in the basement.

And no handrails on the front porch so I had to use the back entrance. I offered to install handrails at my own expense. She refused. I am still want to rent the house at 1331 Nichols.

I'm lived in that neighborhood for 34 years. I'm familiar with the property. Neo and Kim have my application on file approved for dayton ave. .

Please reply so I can rent the house. Secure income. Good rental history where I am now. 2 years.

I sold my house on tait street because my husband died. Thank you.notnotnot

User's recommendation: Not to neo realty

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2 comments
Guest

Why not contact them directly?

Guest
reply icon Replying to comment of Guest-2735472

Agree. It’s hard to follow and know for certain what took place. I do know OP asking for assistance with another listing should not disparage anyone here and rate them one star while needing help.

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Amiello A Oxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed on your site

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AI Highlights
  • - Listing on North Plank Road, South Fallsburgh.
  • - Landlords were Wayne and George.
  • - They asked for a $500 down payment and the listing went offline.

We found a listing on your site. On North Plank Road, South Fallsburgh.

The landlord's name was Wayne, and his partner was George.

They had us give them a $500 down payment and refused to take the rest of the deposit to move in. He has since stopped all communication and taken the property offline.

User's recommendation: Scammed by landlord on trulia.all these sites are landlord friendly and don’t care about renters

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Indiya Jdn

We were victims of scamming

AI Highlights
  • - Group of 6 Romanians sought 3-month rental.
  • - Tom Smith claimed to work for Trulia; they were scammed for 3500$.
  • - They have proof.

So, we are a group of 6 romanians that were trying to find a rent for 3 months. One of our teammate talked with someone Tom Smith who said that hes working for Trulia and we got scammed for 3500$.

Is there anything you can do about it? We have all proof that is required.

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Wendy S Toa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Many Ridiculous Reasons That Shouldn’t Be An Issue In This Day And Age

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AI Highlights
  • - Account locked with no explanation and no working contact.
  • - Paid about $30 for a background/credit check; help email bounces and no replies.
Original review updated Apr 10, 2025

No contact information that actually works. Account was locked out with no explanation.

The email address they give for help on Zillow just gets returned back to you. This, After paying their fee of around $30.00 for a background and credit check fee. I couldnt respond to anyone and I dont know who responded to me.

I needed to move out immediately and was in danger but I couldnt because of Zillow/Trulia. Thanks so much

Loss:
$30
Pros:
  • You can find places to rent
Cons:
  • No customer service number
  • Customer service email does not work

Preferred solution: To fix the problem. My account has no reason to be locked and I want a month free of my wasted money for credit and background check.

User's recommendation: If possible, find another way to find a place to rent or to rent or sell your property. Horrible. You can’t even contact anyone

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Jurni Lsd

Wrong house on website

5608 Robin Valley Drive North Little Rock, AR. has a picure of my house listed for sale. My house is not for sale please take this down.

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Demarquis Kpy

Question re orders of photos for my listing

Call me back re my question regarding order of photos for my listing at 3675 Peachtree RD, NE #8D Plaza towers.

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Anonymous
map-marker South San Francisco, California

777Morell Avenue, burlingame

AI Highlights
  • - No one was available to show the apartment.
  • - The rent increased from 2300 to 2700.
  • - Listing could not be found; service was described as bad.

I was very interested in renting at the above address, however no one would be availableto show the apartment. Another thing it was listed for 2300 and after it went to 2700.

And I have not been able to find the same add. Bad service.

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Karris Uwo

Looking for 1 bed apartment in New York city

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Bad availability to the public, the service is not well accessible to the public, its too hard to get in touch with someone

User's recommendation: To be More open and available

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Real Estate Expert Talks

"I'm a Huge Proponent of Building a Home" Ty Wilde About Real Estate Industry

"I'm a Huge Proponent of Building a Home" Ty Wilde About Real Estate Industry

To help every potential homeowner find answers to their most important real estate questions, we’ve invited Ty Wilde Realtor & New Home Construction Specialist. In this video interview, we asked Ty to share his vast experience and give expert advice on whether to build a house or buy a house, what’s the best time to buy a house, what to consider during the house inspection, and more.

Read full article
Ty Wilde
Ty Wilde

Ty Wilde is the Utah Realtor and New Home Construction Specialist with over 15 years of experience. He helps people to go through the process of buying or selling a home.

Noble Zkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To rent house on bracken st Sanford nc

Updated by user Dec 20, 2024

I wanted a house they had and I never got a response

Original review Dec 16, 2024

I would like to see 514 bracken st Sanford nc my phone is 919708**** my name Susan Iascone there is another house Id like to see please call me

User's recommendation: Try to get a hold of Trulia a person

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Rebecca K Bjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

AI Highlights
  • - Responded to a Facebook house listing priced at 1050.00.
  • - Found listing on Zillow and Hotspot; move-in possible and amenities included.

I responded to a house listing on Facebook the listing price 1050.00. When I also found the same listing with Zillow and hotspot.

He told me that I could move in whenever. The lastt email I got from this person said all amenities were also included!!!

User's recommendation: Be scam careful

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Gary C Vyh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Leaking faucet needed new cartridge

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AI Highlights
  • - Contacted Julia in customer service via email.
  • - She replied quickly with the info and sent a new cartridge.
  • - It fit perfectly and fixed the leak.

Contacted Julia at customer service via email responded right back with info required sent new cartridge within a couple of days, fit perfect and solved leaking problem, Great customer service was very happy and surprised how fast the response was

Pros:
  • Great customer service

User's recommendation: will buy more products from company highly recomend

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About

Related Companies

Zillow, HotPads, StreetEasy, Naked Apartments

Summary

Trulia, Inc provides real estate consulting services. The company was founded in January 2005. It is headquartered in San Francisco, California, United States of America. Trulia provides clients with detailed information about local homes for sale, apartments for rent, neighborhood insights, real estate markets and trends. Trulia also offers assistance in finding real estate agents, real estate brokers, mortgage lenders, builders, and property managers. Clients can ask for prices of recently sold homes, and home values in a particular region. Professional advice from local real estate agents, brokers, and other experts are available on Trulia’s online community, called Trulia Voices. Trulia is a fully owned subsidiary of the Zillow Group.

Trulia reviews and complaints

Trulia is ranked 221 out of 3182 in Real Estate category

Area Served

USA

Payment Methods

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